Contact
We usually reply within 1–2 business days.
Support email
For anything — license activation, moving the license to a new computer, refunds, or questions about a label you generated — write to:
Common requests
- Refund (within 30 days) — email us with your checkout email or order number, see the Refund Policy.
- License moved to a new computer — email us the old and new situation and we will reset the activation. Free, as many times as you genuinely change machines.
- Key lost — search your inbox for the Creem receipt; or email us and we will resend it after verifying your order.
About
NutrientLabel is independent software for small US food makers and cottage kitchens. The label engine implements the rounding, ordering and type-size rules of 21 CFR § 101.9 on top of USDA FoodData Central, and is backed by an automated test suite of 3,263 assertions covering every rounding step and layout rule.
Your recipes never leave your browser — there are no accounts and nothing to leak. The site is served from Cloudflare’s global network. Payments, invoices, taxes and buyer protection are handled by Creem (creem.io), our Merchant of Record, and every purchase is covered by a 30-day money-back guarantee.
Before you write
If your question is about the labelling rules themselves (serving sizes, %DV, small-package formats), the Compliance section explains exactly what the tool applies and what it leaves to you. For regulatory advice specific to your product, please consult a qualified specialist — the tool is a calculator, not legal counsel.